How to share feedback
We welcome all feedback, kind words, suggestions, or concerns.
You can email us at feedback@allkind.org.uk any time.
If you’d prefer to write to us by post, please mark your envelope “Private and Confidential” so it reaches the right team.
Comments, compliments and suggestions
If you’d like to share general feedback, say thank you to a staff member, or offer ideas for how we could do things better, we’d love to hear from you.
Your feedback is logged centrally, shared with the right teams, and used to improve our services and support our staff.
All feedback and complaints are handled confidentially and in line with GDPR and our privacy policy.
Making a complaint
If something hasn’t felt right, we want to listen and respond fairly.
Anyone can make a complaint, including people who use our services, members of the public, or someone acting on another person’s behalf where appropriate.
We encourage complaints to be raised as soon as possible so they can be addressed promptly and thoughtfully.
Resolving concerns informally
Where possible, we encourage concerns to be raised informally first by speaking with the staff member or volunteer involved.
If that doesn’t feel comfortable, you can contact a Service Manager, Team Leader, or Head of Service. Many concerns can be resolved quickly through open and respectful conversation.
Making a formal complaint
If an issue can’t be resolved informally, or you’d prefer to make a formal complaint, please contact the relevant Head of Service in writing or by phone, outlining what happened and any steps already taken.
Contact details
-
Allkind 23 Monck Street,
London,
SW1P 2AE - 020 7259 8100
- feedback@allkind.org.uk
We’ll acknowledge your complaint in writing and provide a response within 28 days.
If you’re unhappy with how your complaint was handled, you can appeal in writing to the Chair of the Board of Trustees within three months.
You’ll be invited to meet with senior staff, and a written outcome will be shared following the review.
Contact details
Allkind address
-
23 Monck Street,
London,
SW1P 2AE - 020 7259 8100
- feedback@allkind.org.uk
External Advocacy Support
Independent advocacy support is available through:
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The Advocacy Project,
73 Saint Charles Square,
London,
W10 6EJ - 020 8969 3000