This initiative supports individuals in developing digital and employability skills while fostering confidence, community, and personal growth. We sat down with Grainne McMenamin, one of the service’s tutors, to learn more about her role, the impact of the programme, and her hopes for the future.
Grainne has been with the service for just over a year and brings experience in both psychology and education. “I wanted to combine my background in mental health with teaching,” she explains. “This role allows me to support people’s development both practically and emotionally.”
She currently runs an IT course twice a week, teaching Microsoft Office programmes such as Word, Excel, PowerPoint and email. She also oversees the employability skills section of the programme, offering learners the chance to build their confidence and prepare for the world of work at their own pace.
Allkind Skills Development Service offers more than just technical training. “It’s not mainstream learning,” Grainne says. “We cater to people who may struggle in traditional environments, especially those living with mental health challenges. Our courses provide structure, support and a real sense of community.”
She recalls one particularly powerful success story of a trainee who initially struggled with social anxiety and was unable to attend in person. Through a gradual and supportive process, she was able to build the confidence to attend in person, complete the year-long course, and move into employment. “She even comes back to volunteer with us,” Grainne added.
The service welcomes learners aged 18+ and offers a highly flexible and personalised way of learning. Participants can choose which modules they’d like to complete, attend at their own pace, and even complete parts of the course remotely if needed. “Some only want to upskill in one area, like spreadsheets, and that’s fine too,” Grainne notes. “It’s all about meeting people where they’re at.”
Beyond the classroom, the team also organises field trips, graduation events, and social gatherings, creating a space where learners can connect and celebrate their progress. One moment that stood out to Grainne was the service’s Christmas gathering. “Some said it was the only Christmas dinner they’d have that year,” she reflects. “It showed how much the community element of our work really matters.”
Looking to the future, Grainne hopes the service will expand its reach, both geographically and demographically. “We often get referrals from just outside our borough that we can’t accept. If we could access young adults or those from neighbouring areas like Westminster, it would make a huge difference.”
The team is also excited to host open days, inviting local agencies and community members to see the service in action. “It’s a great way to showcase what we do and bring more people on board” .
When asked what she wants people to understand about the service, her answer is clear: “This isn’t just about earning a certificate. It’s about empowerment, routine, and belonging. It helps people become the best version of themselves.”
